Customer reviews of Chester Car Supermarket Ltd

By Camila L on 18 May 2019 | Verified purchase

Very good quality cars, good customer service, everything was done nice and easy

Reply from Chester Car Supermarket Ltd on 19/05/19

Thank you Camila for taking the time to write and submit your great 5 star feedback and sharing your experience regarding your car purchase from us. We really appreciate and welcome your comments you have highlighted. We acknowledge that buying a car can be a daunting experience, therefore our aim is to provide you with a good customer service experience and make your car purchase from us a no fuss, no pressure and stress free.

By Hilary O on 18 May 2019 | Verified purchase

No pressure selling. Fair price. Dealt with all of the paperwork. Helpful and friendly.

Reply from Chester Car Supermarket Ltd on 19/05/19

Thank you Hilary for taking the time to write and submit your great 5 star feedback and sharing your experience regarding your car purchase from us. We really appreciate and welcome your comments you have highlighted and that you were happy with your buying experience. We prefer to let our customers look around the cars at their leisure and acknowledge that buying a car can be a daunting experience, therefore our aim is to provide you with a great customer service experience and make your car purchase from us a no fuss, no pressure and stress free.

By Mathew B on 17 May 2019 | Verified purchase

Great place. Great service. Thank you! Five stars.

Reply from Chester Car Supermarket Ltd on 19/05/19

Thank you Mathew for taking the time to write and submit your great 5 star feedback and sharing your experience regarding your car purchase from us. We really appreciate and welcome your comments you have highlighted and that you were happy with the service received from us.

By Craig F on 16 May 2019 | Verified purchase

This dealership has a good selection of vehicles at reasonable prices. The staff are knowledgeable and friendly and provide a great service. I would definitely consider buying from here again.

Reply from Chester Car Supermarket Ltd on 19/05/19

Thank you Craig for taking the time to write and submit your great 5 star feedback and sharing your experience regarding your car purchase from us. It's difficult to try and stock the right car for every customer but we always have a varied range of affordable cars to suit a large range of individual needs and budgets. We really appreciate and welcome your comments you have highlighted and that you were happy with the service received from us. We will be happy to help you again and look forward to assisting you with your car purchase again in the future.

By William D on 14 May 2019 | Verified purchase

Excellent service with no pressure to buy, left in peace to browse vehicles. Staff very friendly and helpful!

Reply from Chester Car Supermarket Ltd on 19/05/19

Thank you William for taking the time to write and submit your great 5 star feedback and sharing your experience regarding your car purchase from us. We really appreciate and welcome your comments you have highlighted and that you were happy with your buying experience. We prefer to let our customers look around the cars at their leisure and acknowledge that buying a car can be a daunting experience, therefore our aim is to provide you with a great customer service experience and make your car purchase from us a no fuss, no pressure and stress free.

By Chelsea P on 09 May 2019 | Verified purchase

Both myself and my partner bought a car each for here, absolutely fantastic service from start to finish. Jethroe is a credit to the company and consistently gave us both updates throughout the purchase of both cars. I would absolutely buy and recommend everyone to buy a vehicle from here. We both absolutely love our new cars, and had no issues with either of them. By far one of the best experiences of purchasing a new car from here.

Reply from Chester Car Supermarket Ltd on 11/05/19

Thank you Chelsea, what a pleasure it was meeting you and your partner and assisting you with purchase of your new cars. Thank you for taking the time to submit your excellent 5 star feedback and your very kind words sharing your experience. We are really delighted with your great review that you have left and your recommendation regarding the service you received from us. We aim to provide the best experience, during and post purchase of your car and appreciate that buying a car can be a daunting experience so therefore will always try to provide the best service and buying experience.

By John H on 03 May 2019 | Verified purchase

From my initial call to Jethro, to leaving the showroom today with my car, the service and help was excellent. Jethro was very helpful and made me feel at ease, there was no pressure from him about buying the car and he made the whole process run smoothly from start to finish. I certainly would go and buy another car from him and the garage.

Reply from Chester Car Supermarket Ltd on 05/05/19

Thank you John for taking the time to submit your excellent 5 star feedback your very kind words and sharing your experience regarding your car purchase. We really appreciate and welcome your comments you have highlighted and look forward to welcoming you back again when you are looking for another car. We appreciate that buying a car can be a daunting experience for some and therefore our aim is to make your car purchase from us a no fuss, no pressure and stress free experience.

By Marilyn D on 02 May 2019 | Verified purchase

Excellent choice of cars. Fantastic friendly service. Would recommend Chester Car Supermarket.

Reply from Chester Car Supermarket Ltd on 05/05/19

Thank you Marilyn for taking the time to submit your 5 star feedback and sharing your experience regarding your recent car purchase from us. We really appreciate your recommendation and are really pleased that you were happy with our selection of cars and the service you received.

By Chris D on 12 April 2019 | Verified purchase

It’s my seventh car from CARL and the gang Polite professional Honest hence why I keep going back

Reply from Chester Car Supermarket Ltd on 14/04/19

Thank you Chris for your 5 star review and feedback. We are really pleased that you have returned back to us to purchase yet another car and it was a pleasure as always doing business with you. We are always here to take care of you in the future if the need may arise, enjoy your new car.

By Karin G on 11 April 2019 | Verified purchase

Good offers , also for the trade for the old car . Staff very friendly, also delivering the car to us was very good. Cleaned inside very well. So overal a very good service . Only minor point , when we said while testing the car there was a rattle they didn’t look at it so I had to go to my own mechanic and he only had to screw the plate to where it belongs. And now there is no rattle anymore. Would be a little bit better if you listen to the clients .That is the only minor I could find with them. But the rest is very good👍🏻

Reply from Chester Car Supermarket Ltd on 14/04/19

Thank you Karin for leaving your 4 star review and feedback. We are pleased that you were happy with the cleanliness and that you were happy with how the staff dealt with you throughout the purchase of your new car. I am sorry to hear that you were not 100% satisfied with the car and that you had to ask your own mechanic to fix the rattle on the car. We would have taken care of this problem if you would have brought it to our attention and returned it back to the dealership. We are a very busy dealership and on the odd but very rare occasion some things may be missed or overlooked. To avoid this we make a list on the invoice of things that you were unhappy with or that is in need of attention during sign up so the staff & workshop can carry out the work, if this was not written on the invoice then it was probably why we did not address the rattle on your car. I will look into this and if required review our sales process to avoid this happening again in the future.