Customer reviews of Chester Car Supermarket Ltd

By wayne w on 10 March 2018 | Purchase not verified

I found the Chester Car Supermarket to be the most less pushy, efficient and helpful car sales I have ever dealt with. The service was outstanding, with all things done which I asked for. I found the cars of quite a superior quality too, and i would not hesitate to deal with the Chester Car Supermarket again.

Reply from Chester Car Supermarket Ltd on 13/03/18

Thank you for taking the time to write your positive comments from your experience with us and for your positive 5 star feedback, it is very much appreciated. We are very pleased to hear that you are happy with the service you have received and that everything was to your satisfaction. We try hard to purchase a good selection of stock to suit varying tastes and budgets. We look forward to dealing with you again in the future.

By Daniel W on 08 February 2018 | Purchase not verified

Would Avoid this dealership. The car we bought broke down before we even got off the forecourt. The vehicle has now been back and forth to Chester car supermarket and the garage they use about 7 times. The vehicle issues are still unresolved and now Chester car supermarket refuse to deal with the vehicle. Would avoid purchasing from this dealership.

Reply from Chester Car Supermarket Ltd on 04/03/18

I am sorry to read that you have had problems with your car since you have purchased it and am deeply saddened that you have voiced your experience by advising customers to avoid our dealership. Unfortunately from time to time things can go wrong with automotive vehicles and for this reason both new and used cars come with some kind of warranty. We attended to and resolved all the issues you experienced under our warranty. I must stress that due to the complexity of motor vehicles nowadays there may be multiple underlying problems that may be in the earliest stages of breaking down that are unable to be diagnosed and resolved in one visit. A vehicle technician can only repair the fault that is found on the inspection and electronic diagnostics devices. At Chester Car Supermarket we make customer care and satisfaction our number one priority, at no stage would we or did we refuse to deal with any issues on the car. In light of the issues you have experienced we bought the car back.

By Allen K on 05 February 2018 | Purchase not verified

We recently purchased a Fiat 500L From our 1st visit to browse for a car to actually buying it, we were allowed to look around at our leisure and test drive without any pressure exerted on us to buy the car. The cars on site were all well valeted inside and out and a further valet was made when we collected the car making it in a pristine condition. We would give 10/10 for all round service and recommend anyone to visit your showroom and to buy a car.

Reply from Chester Car Supermarket Ltd on 08/02/18

Thank you for taking the time to write your review and for your 5 star rating. We aim to make the whole buying experience as pleasant and as painless as possible. We are glad that your are happy with your new car and the standard of cleanliness on collection. Thank for your 10/10 for the all round service you have received and recommendation.

By Allen K on 05 February 2018 | Purchase not verified

From our 1st visit to browse for a car to actually buying it, we were allowed to look around at our leisure and test drive without any pressure exerted on us to buy the car. The cars on site were all well valeted inside and out and a further valet was made when we collected the car making it in a pristine condition. Would appreciate B&Q vouchers please

Reply from Chester Car Supermarket Ltd on 05/02/18

Thank you for taking the time to write your review and for your 5 star rating. We aim to make the whole buying experience as pleasant and as painless as possible. We are glad that your are happy with you new car and the standard of cleanliness on collection.

By Peter J on 02 February 2018 | Purchase not verified

Very good experience nothing too Mitch trouble I don't know whose els to say

Reply from Chester Car Supermarket Ltd on 02/02/18

Thank you for taking the time to write your review and for your 5 star rating. We are glad that your experience with us was very good and that you are happy with the service you have received.

By David T on 31 January 2018 | Purchase not verified

My experience was very good . The team were excellent in helping me solve the small problems with the car .

Reply from Chester Car Supermarket Ltd on 01/02/18

Thank you for taking the time to write your review and for your 5 star rating. We are glad that your experience was very good and that you are happy with the service you have received to resolve the small problems you had with your car. We are always here to help where we can.

By Kamen W on 31 January 2018 | Purchase not verified

2nd time buying a car from here and what can i say? They are very helpful giving you the time and information you need. Great customer service.

Reply from Chester Car Supermarket Ltd on 01/02/18

Thank you for taking the time to write your review and for your 5 star rating. Thank you for considering Chester Car Supermarket again for the purchase of your new car, your business is very much appreciated. We are glad that you are happy with the information you needed to assist with your purchase and the service you have received.

By Maggie B on 31 January 2018 | Purchase not verified

I was pleasantly surprised at the simple process of buying my new car. I felt confident that the car was fairly priced and more importantly for me there was no hard sell or pressure to buy. I would definitely recommend and be happy to use them again

Reply from Chester Car Supermarket Ltd on 31/01/18

Thank you for taking the time to write your review and for your 5 star rating. We are glad that you are happy with the service you have received and that your happy to recommend and buy a car from us again in the future.

By Stephen E on 30 January 2018 | Purchase not verified

Staff were very friendly and helpful, they have a good selection of cars in stock. Also Any questions I had they answered without hesitation. Very good car and I would definitely buy from them again

Reply from Chester Car Supermarket Ltd on 31/01/18

Thank you for taking the time to write your review and for your 4 star rating. We are glad that you are happy with your new car, the experience of buying a car from us and that you would buy a car from us again in the future.

By Simon P on 11 December 2017 | Purchase not verified

Very refreshing. After dealing with main dealerships or Fords Of Winsford, this was a thoroughly refreshing experience. I turned up, looked at a few cars, test drove 4 cars and bought a car without any of the smoke and mirrors you get from main dealers when buying a car. There was no sitting you down for hours to go through the various insurances, special coatings etc...that seems to be where the main dealers make there money. Pleased with the car I bought and the staff appeared knowledgable about different types of car and knew the provenance of all the cars I asked about.

Reply from Chester Car Supermarket Ltd on 12/12/17

Thank you for taking the time to write your kind comments and for your positive 5 star feedback, it is very much appreciated. We are happy to hear that you are pleased with the new car and have enjoyed your refreshing experience with us.